Return & Refund Policy

RETURN AND REFUND POLICY

Last Updated: July 2026

At KASED, we want you to love your phone case. If you are not completely satisfied with your purchase, we are here to help.

While our operations are based in Germany, this Return and Refund Policy applies exclusively to our customers in the United States and complies with relevant US state and federal consumer protection guidelines.

1. RETURN WINDOW

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it (unworn, unused, and undamaged).

  • The item must be in its original packaging.

  • You must provide the receipt or proof of purchase (such as your order confirmation email).

Please note: Gift cards and custom/personalized items are strictly non-refundable and are considered "Final Sale".

3. HOW TO INITIATE A RETURN

To start a return, please contact us at info@kased.shop with your order number and the reason for your return.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. RETURN SHIPPING COSTS

  • Customer Responsibility: If you are returning an item due to "buyer's remorse" (e.g., you changed your mind or ordered the wrong size), you are responsible for paying the return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  • Original Shipping Fees: Original shipping charges (including expedited shipping) are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

  • Restocking Fees: We do not charge restocking fees for returned items.

5. DAMAGES AND ISSUES (DEFECTIVE PRODUCTS)

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you received the wrong item, contact us immediately at info@kased.shop with photos of the issue.

Under US consumer protection standards, you are entitled to products that function as intended. If an item is faulty or we made an error, we will gladly issue a full refund (including shipping costs) or send a free replacement.

6. EXCHANGES

We do not process direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUND PROCESSING

We will notify you once we’ve received and inspected your return. If approved, your refund will automatically be processed back to your original payment method (e.g., Credit Card, Klarna).

  • Please allow 7 to 14 business days for the refund to be processed and for the credit to appear on your bank or credit card statement.

  • If you have not received your refund after 14 days, please contact your credit card company or bank first, as processing times can vary. If you still have not received it, please contact us at info@kased.shop.

8. CONTACT INFORMATION

For any questions regarding your return or this policy, please reach out to our customer support team at:

Email: info@kased.shop

Website: kased.shop